A property inspection company set out to run its claims operation on software it owns, instead of renting the tools that keep the lights on. The company isn’t named here.
Carriers and adjusters needed secure portals to submit and track work. Schedulers needed real assignment control, not self-service booking chaos. Field crews needed a capture workflow with inline photos. Industry SaaS wanted a monthly fee on tools that never quite matched how the teams actually work, and it kept the data inside someone else’s platform.
A full claims-operations platform, built from scratch: five user roles (carrier, independent adjuster, scheduler, technician, and admin), all behind a single login. Schedulers assign crews, cases move through a tracked status workflow with a full audit log, and completed work compiles into carrier-ready reporting.
Running in production. Login, the case engine, carrier and adjuster submission, the scheduler queue, crew assignment, the field-capture workflow, and carrier-ready reporting all live under one platform. The business owns the code and the database outright. No SaaS lock-in, no monthly platform fee on a tool it depends on daily.
